The following data privacy principles apply to your usage of our web site, your VisLogic online user account, your purchased or rented software licenses for VisLogic products and all information that you provide on our web site. It also appies to the usage of data by mechanisms in our products, services, functions and other functionalities, technologies that we provide via our website or in other ways (the complex in the following referred to as "VisLogic Services").
Notifications regarding changes
In case we implement new services, features, or changes not affecting your rights or duties, we can announce these implementations with a prior period of notice of only one month. The period of objection in this case is three weeks.
Further collecting of information using our services
The software installation of our services within your network provides an extensive inventarisation of your network in accordance to the parameters you specified. The information regarding the members of your network (PCs or other objects) are retained within a database on the installation server and are available to you for analysis within the scope of you user licence. Collected data of your network regarding software, hardware, user, services, processes and any existing data as well as the use of all the aforesaid, are kept explicitly within your password-protected database, which is not accessible by anyone else. Only you and any user you authorise within your company have access to this information. Neither we nor anyone else has access to this data.
Licence protection mechanism and transaction with our server
Furthermore, we transmit the version number of your software installation to notify you by means of automated e-mail in case new versions are available.
Verification of your information and protection from unauthorised use
Information regarding website traffic
Due to the functionality of the communication standards of the World Wide Web, we automatically obtain the web address of the website, from which or to which you are entering or leaving the VisLogic website. Furthermore, we collect information on which page of our website you are visiting and what kind of browser you are using as well as the frequency of your visits to our website and the IP-addresses used. We use this information solely to understand the requirements of our members even better and to manage the data load on our severs as useful as possible to offer you an even better service.
Correspondence with customer support
In case you send us correspondence, including e-mails and fax messages, we will keep such information on file as part of the records concerning your account. We will also keep any correspondence with the customer service as well as any other correspondence VisLogic may have sent you on file. We keep these records in order to document our customer relations and to validate and improve our customer service. We may also investigate potential fraud cases or any violations against the regulations of our Terms and Conditions. Depending on the current applicable law, such data is deleted after a certain period of time.
provide the services you requested
solve conflicts, correct problems, invoicing
prevent potentially illegal or prohibited actions, enforce our Terms and Conditions
adjust, validate, and improve our services as well as the content and layout of our website
provide targeted market information, software updates, and specified offers
VisLogic applies the highest standards in information security during the administration and management of customer information. We utilize computer security mechanisms including firewalls and data encryption. Controlled physical access to our facilities and files are in place and we grant access to personal information only to those employees who actually require it for their work.
The safety of your VisLogic online user account also depends on how well you guard your password.
Do not share you password with anyone. No VisLogic representative will ever ask you for your password.
Only during setup, you will be prompted for the online account to be used and the corresponding password.
Therefore, please consider any e-mails or other messages inquiring your password as unauthorised and
suspicious and forward it to email@example.com. If you do share you password with someone else -
including anyone who promised additional services - these individuals will obtain access to your account
and your personal information while you yourself will be held responsible for any action executed
using your password. If you think, someone else has access to your password,
change it by logging in to your account under
and execute the changes in the profile settings.
You can review the personal data you provided at any time and change this information or the settings of your SAM-Essentials account if required. If full licences have been granted, a later change of the billing address is not possible manually. After a contract with cash flow has taken effect, the billing address can only be changed after written request. We reserve the right to check the changes and refuse as we deem appropriate. Alternatively, we reserve the right to place a redemption offer in individual cases. In such cases, the costs that arise until the end of lease have to be calculated and played in advance. To execute changes, login to your account on the SAM Essentials website and change the required settings on your user page.
You can close your account on the VisLogic website. This will render the software installation within your network unusable. This, however, will not terminate running rental contracts. To withdraw from a rental contract and thus terminate it, you are required to do so in accordance with the regulations of our Terms and Conditions.
If you have closed your account and you wish to reopen it in order to continue using your licence, please contact our customer service. If you close your Online account, we register your account in our database as "closed". You account information will not be deleted however. This is necessary to prevent fraud activities. In this way, we ensure that individuals attempting fraud will not be able to continue unnoticed by simply closing one account and opening another. If you close your account, your information is not used for any other means nor will it be sold or relayed to third parties unless we can prevent fraud in doing so or we are required by law during an ongoing investigation.
VisLogic is responsible for the adherence to the
the information practice of VisLogic or the communication between your VisLogic product installation and our web server, please contact our customer
service via e-mail or by phone.
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